Terms of service
Terms of Service
Overview
This website is operated by LUMONY. Throughout the website, the terms “we”, “us” and “our” refer to LUMONY.
By visiting our website, subscribing to our mailing list or purchasing from us, you agree to these Terms of Service and our related policies. If you do not agree with these terms, please do not use our website.
Online store
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website.
You must not use our products, website or services for any unlawful or unauthorised purpose. You must not transmit viruses, malicious code or anything that may interfere with the operation or security of the website.
Product information
We make every reasonable effort to display product descriptions, colours, photographs, sizing and other information accurately. Colours and appearance may vary slightly depending on your device and screen settings.
Product descriptions, prices and availability may change without notice. We may discontinue a product or limit available quantities at any time.
Nothing in this section limits your rights under Australian Consumer Law.
Orders
Submitting an order is an offer to purchase from LUMONY. An order is accepted when we confirm it and successfully process payment.
We may decline or cancel an order where a product is unavailable, information or pricing is incorrect, payment cannot be processed or we reasonably suspect fraudulent or unauthorised activity. If payment has already been taken for a cancelled order, we will issue a refund.
Please check your order details carefully before submitting your purchase. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that changes can be made after an order has been processed or dispatched.
Prices and payment
All prices are displayed in Australian dollars and include GST where applicable. Delivery charges will be displayed during checkout before payment is completed.
International customers may be responsible for customs duties, taxes or import charges imposed by their country.
You agree to provide accurate and complete billing, payment, delivery and contact information when placing an order.
Shipping and delivery
Delivery timeframes are estimates and may be affected by carrier delays, weather, customs processing or circumstances outside our reasonable control.
We will take reasonable steps to package and dispatch orders safely. Please contact us if an order is delayed, damaged or does not arrive so that we can investigate.
Nothing in this section limits your rights under Australian Consumer Law.
Returns and refunds
Returns, exchanges and refunds are handled in accordance with our Refund Policy and Australian Consumer Law.
Intellectual property
All original text, photographs, graphics, branding, logos, designs and other content appearing on this website belong to LUMONY or are used with permission.
Content from this website must not be copied, reproduced, altered, distributed or used for commercial purposes without prior written permission from LUMONY.
Third-party services and links
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
The website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, security or availability of third-party websites. Customers should review the terms and policies of any third-party service they choose to use.
Personal information
Our collection and use of personal information are governed by our Privacy Policy.
Prohibited uses
You must not use this website:
- For any unlawful or fraudulent purpose
- To infringe the rights of LUMONY or another person
- To harass, threaten, abuse or harm another person
- To submit false or misleading information
- To transmit viruses, malware or harmful code
- To collect another person’s information without permission
- To interfere with or bypass the website’s security
- To copy, scrape or exploit website content without permission
We may restrict or terminate access where these terms are breached.
Consumer guarantees and liability
Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited.
To the extent permitted by law, LUMONY is not responsible for indirect or consequential loss arising from the use of this website or our products.
Errors and changes
We may correct errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, delivery charges or other website content.
We may update these Terms of Service by publishing a revised version on this website. The updated terms will apply from the date they are published.
Governing law
These Terms of Service are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be subject to the jurisdiction of the courts of Western Australia.
Contact
Questions about these Terms of Service can be sent to:
LUMONY
Email: hello@lumony.com.au
ABN: 85 963 519 151