Shipping policy

Shipping Policy

Where we ship

LUMONY currently ships to addresses within Australia.

We do not currently offer international shipping. We may introduce international delivery in the future.

Processing times

We aim to prepare and dispatch orders within 2–5 business days after payment has been confirmed.

Orders are not processed or dispatched on weekends or Western Australian public holidays. During launches, sales or other busy periods, processing may take slightly longer. We will contact you if there is a significant delay.

Pre-order products may have different dispatch timeframes. Any applicable timeframe will be displayed on the product page before purchase.

Shipping costs

Available delivery options and shipping charges will be displayed at checkout before payment is completed. Shipping costs may vary depending on the delivery address, parcel size, weight and selected delivery service.

Delivery estimates

Delivery timeframes begin after an order has been dispatched and are estimates only. Delivery may be affected by the carrier, destination, weather, public holidays or other circumstances outside our reasonable control.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Delayed, missing or damaged deliveries

If your parcel is significantly delayed, missing or arrives damaged, please contact us at hello@lumony.com.au with your order number and any relevant photographs.

We will work with the delivery provider to investigate and resolve the issue. Please do not dispose of damaged packaging or products until we have assessed your request.

Authority to leave

If you request or authorise a parcel to be left unattended, responsibility for the parcel may pass to you once the carrier confirms delivery, except where otherwise required by law.

Consumer rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Contact

For questions about shipping or delivery, please email:

LUMONY
hello@lumony.com.au