Refund policy

Returns and Refunds

We offer a 30-day return period. You have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, the item must be in its original condition: unworn, unused, unwashed, with all tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at hello@lumony.com.au. If your return is accepted, we will provide instructions explaining how and where to send your item. Please do not send an item back before contacting us, as unauthorised returns may not be accepted.

The return address will be provided privately once your return request has been approved.

Change-of-mind returns

Customers are responsible for return postage costs for change-of-mind returns. Original delivery charges are non-refundable unless required by Australian Consumer Law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible if your item is faulty or damaged, or if you have received the wrong item, so we can assess the issue and make it right.

Where an item does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement or refund. LUMONY will cover reasonable return postage costs where required by law.

Items that cannot be returned

For change-of-mind returns, we cannot accept:

• Items that have been worn, washed or used
• Items without their original tags or packaging
• Gift cards
• Personalised or custom-made products
• Items marked as final sale

These exclusions do not limit your rights under Australian Consumer Law. Sale and final-sale items may still be returned when they are faulty, unsafe, incorrectly described or otherwise fail to meet a consumer guarantee.

Please contact us if you have questions about a particular item.

Exchanges

The quickest way to receive a different item or size is to request a return for your original item. Once the return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and confirm whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@lumony.com.au.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.